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Apr 08, 2024

[RELEASE] Enhancements to Refund Management and Notifications

  1. Refunds Receipt Update: We have updated the Finances refund screen to ensure that every refund request is accompanied by a payment receipt. Going forward, it will be mandatory to attach a payment receipt to complete any refund request. This ensures accuracy and accountability in the refund process.  

2. Automatic Cancel Enrollment: To further streamline the refund process, we have added a new feature that allows administrators to automatically cancel enrollments upon completing a refund. A button (selector) has been included for easy access, providing administrators with the option to cancel enrollments seamlessly.

3.Email Notifications: We are reintroducing email notifications for completed refunds, enhancing communication and transparency. Upon approval, a notification email will be sent to relevant parties, including proof of refund attachment for reference. This ensures that stakeholders are informed of refund status in real-time.    

Completed refund form

4. Refunds Logs: We have introduced a comprehensive log feature that records all historical actions taken on refund requests. This log provides administrators with a clear audit trail, enabling them to track the status and progress of refunds efficiently.

5. Refund Indicators: We understand the importance of timely action on refund requests. Therefore, we have implemented visual indicators to notify administrators when there are pending refund requests. These indicators serve as a proactive reminder, ensuring that refund requests are addressed promptly.  

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